Getting the help you need
When you, or someone on your behalf, first contacts Shropshire Council you are likely to speak to the First Point of Contact Team and you will be asked some key questions about your personal details and the circumstances you are in. You will also be asked if you need support to continue with the conversation and whether you know of someone who can provide this support. Alternative forms of support are available if you cannot identify a suitable person.
In the first instance, you will be offered an appointment in a Let's Talk Local hub, for a further discussion. These appointments are a great way for you to get the answers you need and quickly.
If it is necessary to carry out an assessment of your needs, you will be informed so that you can prepare. We have produced a handy downloadable guide to having an assessment which will give you more information.
To have a discussion with a skilled advisor, contact 0345 678 9044.
You can also select the following links for additional information: